General support for Kubecost is provided via the following channels:
- Our support email is firstname.lastname@example.org. Please reach out with issues, questions, or even feature requests.
- Our Slack workspace (invite) (dedicated SRE available for Enterprise plans)
- Github issues can be filed here
- Video and phone support available to all paid plans.
Paid Support & SLAs
We offer professional support options and SLAs with our Business & Enterprise plans. Standard support hours are 8:00 am through 6:00 pm Pacific time. We respond to all helpdesk tickets within 12 hours and all critical issues within 3 hours.
Contact us to learn more or to customize this offering.